We have been developing, releasing and managing online games for over 7 years and have dealt with various companies who have provided Customer Support.

 

However, over time we have been underwhelmed by those services which we believe is due to lack of competition in the marketplace.

 

PSFEI Customer Support is that competition, and if we do nothing else but ensure that our entry into the online gaming support marketplace increases the level of service to business and customers by our competitors then we will consider ourselves a success.

 

PSFEI Customer Support offers (all services are 24/7/365 and SLA bound);

 - In game support
    - via chat messaging or general chat channels.
    - visible, approachable CSR staff in game.

 - Out of game support
    - Use of our Enterprise scale, web based ticket management system.
    - Technical support options available if needed.

 - Community Management
    - Forum monitoring and responses.

 - Tool creation and advice
    - We can provide advice and experience whilst tools are being created to allow better focus of

      development time and ultimately more responsive support.

 - Events
    - In game events specific to your game.

 - Multi-language
    - We are able to provide all of our services in English, French and German and hope to include

      Spanish and Italian languages shortly.